Solutions to Perfect Every Step of the Retail Journey
Discover how Oracle’s powerful applications can help you create exceptional e-commerce experiences, deliver instant and intelligent customer support, and run highly personalised marketing campaigns that keep your customers coming back.
Build a World-Class, Personalised Online Shopfront
Deliver exceptional and intuitive online shopping experiences that seamlessly connect your digital and physical inventory using Oracle Commerce. Personalise every journey to increase conversion rates, simplify ordering, and facilitate effortless click-and-collect services.
Oracle Commerce
Deliver Smarter, Faster Customer Service on Any Channel
Centralise all customer interactions to provide instant, consistent support using Oracle Fusion Service Cloud. Use AI-powered chatbots to resolve common order issues immediately and leverage predictive analytics to solve problems before they even happen, boosting customer satisfaction and trust.
Oracle Fusion Cloud
Drive Immediate Action with Omnichannel Marketing
Orchestrate perfectly synchronised marketing campaigns across email, SMS, and push notifications using Oracle Responsys. Drive urgent sales with time-sensitive promotions and reduce trolley abandonment by delivering a consistent and compelling message on your customers’ preferred channels.
Oracle Responsys
Know Your Customer with a Unified Data Platform
Gain a true 360-degree view of every customer by unifying data from all touchpoints–online, in-store, and through your loyalty programmes using Oracle Unity. Use this deep insight to power precision marketing, deliver hyper-personalised experiences, and predict future buying trends.
Oracle Unity
Nurture Customer Relationships with Smart Automation
Foster loyalty and drive repeat business with powerful marketing automation using Oracle Marketing Cloud Eloqua. From personalised welcome journeys for new rewards programme members to automated lifecycle campaigns, you can deliver the right message at the right time to keep your customers engaged.
Oracle Marketing Cloud Eloqua
We go beyond implementation. We deliver clarity, care, and outcomes.
Real Words. Real Results. From Real Customers.
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Rating: 5 out of 5.
“Ideqa’s expertise made a difference in our Redwood Migration journey. There was no challenge too complex for their team. They consistently found effective solutions that aligned with our requirements.”
Kosta Condos, Customer & Sales Support Manager, Haymes Paint
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Rating: 5 out of 5.
“Ideqa is our implementation partner and they have been great with support, they get back to me straight away with any queries I have. They are very accommodating to any changes that I want made to our system. Very fast and efficient.”
Gartner Peer Insights, Healthcare Industry
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Rating: 5 out of 5.
“It wasn’t just about coming in and supporting the change, but really good at working with the team and training and upskilling them in using the tools that we have to improve the experience.”
Alice Barry, Associate Director, Operations for the Student Experience Centre, University of Auckland